Refund policy
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
UNBOXING VIDEO IS A MUST TO REQUEST A REPLACEMENT
We only accept returns if the product you received:
- Is in a damaged condition
- Is missing parts
- Is it a different product than the one you ordered
To start a replacement, please email us at admin@crazyproductz.in
If your replacement is accepted, we’ll send you instructions on how and where to send your package. Items returned to us without first requesting a replacement will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Cancellation Policy
We understand that circumstances may arise where you need to cancel your order. We strive to make this process as smooth as possible for our customers. Please read our cancellation policy carefully to understand your options.
Cancellation before Shipment:
- You may cancel your order before it is shipped.
- To cancel, please contact our customer support team as soon as possible with your order details.
- We will offer a full refund for cancellations made within 24 hours after placing the order.
Cancellation after Shipment:
- Once your order has been shipped, it cannot be cancelled.
- If you wish to return the item after receiving it, please refer to our Refund Policy
How to Cancel:
- To cancel your order, please contact our customer support team via email at admin@crazyproductz.in
- Please provide your order number and reason for cancellation when contacting us.
Refunds:
- Refunds for cancelled orders will be processed within 10 business days.
- Refunds will be issued using the store credit payment method. If you do not want store credit, you must email us to cancel the store credit and refund to the original payment method.
Late Delivery or Lost in Transit
If your order has not been delivered within 10 days from the date of shipment, or if the package is confirmed to be lost in transit, you may contact us to request a refund.
After verifying the shipment status with our shipping/logistics partner, the following refund terms will apply:
1. First-Time Customers
For customers placing their first order with us, any approved refund for an order that has not been received within 10 days or has been confirmed lost in transit will be issued as Store Credit.
The Store Credit will be added to the customer's account and may be used to purchase any product available on our store. Store Credit is intended to provide customers with the full value of their approved refund while allowing them to continue shopping with us.
2. Existing / Returning Customers
For customers who have previously purchased from our store and are placing their second or subsequent order, any approved refund for an order that has not been received within 10 days or has been confirmed lost in transit will be issued to the original payment method used for the order.
Important: A refund will only be processed after the shipment has been reviewed and, where applicable, confirmed as lost or undelivered by our shipping/logistics partner. Delivery delays caused by circumstances beyond our reasonable control may be subject to verification before a refund is approved.
Exceptions:
- Customized or personalized items may not be eligible for cancellation once production has begun.
- Some products may have specific cancellation terms. Please refer to the product page for details.
Contact Us:
- If you have any questions or need further assistance regarding cancellations, please don't hesitate to contact our customer support team. We're here to help!
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).